Refund policy

Because each bourbon barrel lid is a custom, made-to-order piece, we do not accept returns, exchanges, or cancellations once production has started.

We only accept returns or replacements for items that arrive damaged or defective due to shipping. If your item arrives damaged, please contact us within 3 days of delivery with photos of the packaging, the damaged item, and your order information so we can review the issue and make it right.

Please note that genuine bourbon barrel lids are reclaimed wood products and will naturally vary in appearance. Variations such as wood grain, color, knots, cracks, char marks, barrel staining, nail holes, slight warping, uneven edges, and other authentic barrel characteristics are not considered defects. These natural imperfections are part of what makes each barrel lid unique and are excluded from return or replacement eligibility.

We take care to inspect and package every order before shipment, but if your item is damaged in transit, we will work with you to resolve the issue as quickly as possible.